Express Shipping (7-15 days)
Due to the pandemic of Coronavirus, the Express Shipping takes 7-15 business days.(Normally 3-7 days)
Shipment Processing Time
All orders are processed and shipped within 2 business day after confirmations of your payment receipt. Orders are not shipped on weekends or holidays.
You will receive a confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
S&Y Pet store is not responsible for any duties, taxes or VAT applied to your order. All fees imposed during or after shipping are the responsibility of the customers.
You are suggested to check the local customs policy and potential costs before placing an order with us.
If you refuse to pay duties and taxes upon arrival at your destination country, or fail to provide necessary information that is required by the customs, the products will be returned to us at the customers’ expense. We will refund you the value of goods paid, minus the cost of the return shipping. If customers want to re-ship the order, you will need to pay an additional fee according to the rate of shipping companies.
Incorrect Shipping Information
If the shipping address is incorrect or incomplete, the customer will be responsible for the redelivery shipping cost or any other additional cost. Please check your address and phone number is correct before placing the order.
We cannot change the delivery address after the order is shipped out.
For your convenience and financial security , we only accept PayPal as payment method to complete your purchase in the S&Y Pet store.
PayPal is a convenient and easy way to pay. With PayPal, you can use your credit card or bank account without exposing your account numbers. You can link your credit card or bank account to your PayPal account so you don't have to enter your card number or address everywhere you shop. Just log in to PayPal and quickly check out in a few clicks.